Just a quick note to let you know how please I was with the excellent service provided by your Sales Associate, Jean. I am an avid watch collector and will typically size my own watches (mainly screw links and friction pins) when it comes to the pin in collar systems I leave this to the experts. A fellow watch geek recommended Jean for her great work and careful watch sizing skills. I am extremely nervous when anyone handles my watches for fear of scratches or worse. Jean, I will tell you, has earned my trust and confidence in sizing any watch I bring her. She is extremely careful and does a great job! My confidence in her abilities is the reason I travel all the way from my home in Gurnee (where the mall is full of jewelers).