All jewelry repairs are done on site by highly experienced bench jewelers. Our lead jeweler, Carol, is a master goldsmith with almost 40 years at the bench. Carol graduated from Gem City College in Quincy, Illinois and has been working as a bench jeweler ever since. Her past employers include independent jewelers in Barringston, Bailey Banks and Biddle, Service Merchandise and Ultra. She is proficient at all types of repair and custom work including designing custom pieces and carving wax models. After 14 years at Steffan’s, customers from her early years still seek her out and bring their jewelry here. If you have a question for Carol, go to the Contact Us section of our webpage.

Typical repairs include:

  • Stone Mountings
  • Stone Replacement
  • Stone Setting
  • Stone Tightening
  • Replacing Mountings
  • Replacing Heads
  • Replacing Prongs
  • Re-tipping Prongs
  • Custom Mountings & Design
  • Reset Stones Into New Mountings
  • Design New Mountings
  • Ring Sizing
  • Ring Guards
  • One of a Kind Jewelry Design -work with designer, Mark Schneider -bring in your own ideas and design -work with in house Design Specialists Chain Repair & Replacement
  • Clasp Repair & Replacement
  • Charm Bracelet Soldering
  • Other
  • Engraving
  • Pearl & Bead Restringing
  • Laser Welding

Steffan’s also has a laser welder and specially trained welders who can work on jewelry that once required costly stone removal and resetting. This technology allows us to repair cracked and broken turquoise pieces, antique and vintage jewelry as well as metal eyeglass frames.

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